The Crossbill News Desk
A wave of user complaints over failed Unified Payments Interface (UPI) transactions on Saturday (April 12), marked the third such disruption in less than a month, raising concerns about the reliability of India’s most widely used digital payment system.
The National Payments Corporation of India (NPCI), which operates UPI, acknowledged the issue in a statement on X saying it was experiencing “intermittent technical issues” that resulted in “partial UPI transaction declines.”
“NPCI is currently facing intermittent technical issues, leading to partial UPI transaction declines. We are working to resolve the issue, and will keep you updated,” NPCI said.
The glitch led to thousands of failed transactions for both individuals and businesses across the country.
According to outage tracking platform Downdetector, over 2,300 reports of UPI failure were logged by 1:01 pm on Saturday. Social media platforms saw a flood of user complaints, with many expressing frustration over being unable to complete routine payments.
While the NPCI later confirmed that UPI services had stabilised by the “late afternoon,” it did not provide any clarity on the specific cause of the disruption.
“UPI services have been stable since late afternoon, and NPCI continues to monitor the situation closely. We regret the inconvenience caused and thank you for your patience,” it said in a follow-up post.
This latest outage follows two similar incidents reported in the past three weeks. On April 2, the NPCI cited “some intermittent declines in UPI due to fluctuations in the success rates in some banks.” A week earlier, on March 26, it reported “intermittent technical issues” that led to partial transaction declines.
Launched in 2016 by the Reserve Bank of India-regulated NPCI, UPI has revolutionized digital payments in India, enabling seamless money transfers via mobile numbers and QR codes. It currently processes over 13 billion real-time transactions each month and accounts for around 36% of India’s consumer spending, according to an analysis by asset management firm Bernstein cited by TechCrunch.
With repeated outages beginning to impact public trust in the platform, experts say the NPCI must not only address the technical issues swiftly but also ensure transparency regarding the causes to maintain confidence in the country’s digital payments infrastructure.
The National Payments Corporation of India (NPCI), which operates UPI, acknowledged the issue in a statement on X saying it was experiencing “intermittent technical issues” that resulted in “partial UPI transaction declines.”
“NPCI is currently facing intermittent technical issues, leading to partial UPI transaction declines. We are working to resolve the issue, and will keep you updated,” NPCI said.
NPCI is currently facing intermittent technical issues, leading to partial UPI transaction declines. We are working to resolve the issue, and will keep you updated.
— NPCI (@NPCI_NPCI) April 12, 2025
We regret the inconvenience caused.
The glitch led to thousands of failed transactions for both individuals and businesses across the country.
According to outage tracking platform Downdetector, over 2,300 reports of UPI failure were logged by 1:01 pm on Saturday. Social media platforms saw a flood of user complaints, with many expressing frustration over being unable to complete routine payments.
While the NPCI later confirmed that UPI services had stabilised by the “late afternoon,” it did not provide any clarity on the specific cause of the disruption.
“UPI services have been stable since late afternoon, and NPCI continues to monitor the situation closely. We regret the inconvenience caused and thank you for your patience,” it said in a follow-up post.
This latest outage follows two similar incidents reported in the past three weeks. On April 2, the NPCI cited “some intermittent declines in UPI due to fluctuations in the success rates in some banks.” A week earlier, on March 26, it reported “intermittent technical issues” that led to partial transaction declines.
Launched in 2016 by the Reserve Bank of India-regulated NPCI, UPI has revolutionized digital payments in India, enabling seamless money transfers via mobile numbers and QR codes. It currently processes over 13 billion real-time transactions each month and accounts for around 36% of India’s consumer spending, according to an analysis by asset management firm Bernstein cited by TechCrunch.
With repeated outages beginning to impact public trust in the platform, experts say the NPCI must not only address the technical issues swiftly but also ensure transparency regarding the causes to maintain confidence in the country’s digital payments infrastructure.
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